By Raj Subramaniam

Shoppers don’t run on business days – they run every day. They expect anything from t-shirts to treadmills to be delivered when it’s most convenient to them. To help merchants meet these evolving customer demands, we’re changing the way we operate. FedEx Ground will move to a seven-day residential delivery operation in January 2020, because today, from shopping to shipping and delivery, seamless connections matter more than ever. We’re accelerating our process of integrating nearly two million SmartPost packages previously delivered through the U.S. Postal Service into FedEx Ground operations. By the end of 2020, all home deliveries will be sorted and delivered within the same ground network. Streamlining the home delivery network creates greater density, more efficiency, and potential cost savings for our shippers. These changes to the FedEx Ground network are also good news for online shoppers who want large items like home décor and fitness equipment delivered right to their door. We’re adding state-of-the-art equipment and designing new facilities to accommodate the growth of large e-commerce items, which currently comprise more than 10 percent of FedEx Ground’s volume. The ongoing transformation at FedEx Ground is rooted in our commitment to innovate and lead in the e-commerce space. Two key examples are Walmart and Walgreens, who both recently announced next day shipping for customers via the FedEx network. Couple that with offerings like FedEx Extra Hours, the FedEx SameDay Bot and our extensive retail network, and you’ve got an e-commerce portfolio designed to streamline the experience for our customers and our customers’ customers.